Dubai, UAE, 24 May 2018: Panasonic Marketing Middle East and Africa (PMMAF) recently organised a strategy conference for FY 2018 with its service partner management representatives, the company announced in a Press communiqué. The Panasonic Customer Service Convention, held in Dubai, was designed to share best practices on exceptional customer service, as well as enhance the quality of the company’s after-sales service, the communiqué further said.

Hiroki Soejima, Managing Director, PMMAF, said, “Panasonic is truly engaged and invested in initiatives that not only improve the customer experience, but at the same time help our partners and dealers be more efficient in the delivery of their service.”

Ryuji Nakatani, Customer Service Director, PMMAF, added, “This event is special because together we are learning, establishing benchmarks, tracking successes and identifying areas that need improvements.”

The event drew attendees from the UAE, Saudi Arabia, Kuwait, Oman and Iraq, as well as PMMAF’s top management and representatives from its offices in Lebanon and Kuwait, the communiqué said.  A special delegation from the company’s Japan and Malaysia operations was also present, the communiqué further said.

The communiqué said the agenda of the convention included presentations and discussions on Spare Parts Support, Technical Support and Regulation, Customer Service Policy and Activities, among others. The communiqué further said PMMAF Service Partner Companies also presented overviews of customer service initiatives from their respective countries. The communiqué added that the Star Service Competition Awards Ceremony was an important highlight of the event, where PMMAF recognised employees for their achievement in customer service.

Panasonic Customer Service Convention, Dubai