L-R: Osama Abdel Hay and Jonathan Caller

DUBAI, UAE, 28 October 2020: UAE-based smart and green facilities management (FM) company, Farnek has appointed Jonathan Caller to the position of Director of Technical Services and Business Development, and Osama Abdel Hay, to Director of Soft Services. Making the announcement through a Press release, Farnek added that both are based in Abu Dhabi.

Caller, the company said, has a 30-year pedigree in the facilities management industry, which includes senior management positions in the UK, Europe and the Middle East. Caller, it added, will lead Farnek’s operations in Abu Dhabi. His remit, it further added, will cover all aspects of Farnek’s offering, including facilities management, security and sustainability management.

During his career, Caller has worked across a broad spectrum of sectors, including healthcare, construction, energy and pharmaceuticals, where he has developed expertise in facilities and operations management, HVAC and MEP systems, engineering and maintenance, and building management systems, amongst others, Farnek said.

Markus Oberlin, CEO, Farnek, said: “Jonathan’s considerable experience in both the UAE capital and globally, will be crucial in developing and implementing our growth strategies in the emirate.  His enthusiasm, planning, stewardship and commitment to any situation, in addition to his ability to draw on three decades of experience from a cross-section of sectors and senior management positions for leading organisations, will be crucial for providing our clients with the highest levels of expertise and direction.”

Prior to his appointment, Caller was Farnek’s project director for the Burj Khalifa, the company said. There, he was responsible for leading a team of over 100 technicians to ensure the 24/7 maintenance, including MEP and FM, of the tallest building in the world, it added.

Caller also spent several years in Abu Dhabi, initially with Schneider Electric, before moving to RW Armstrong as BMS/Technical Manager, then Cleveland Clinic as operations manager for the 490-bed medical facility and, latterly, hard services manager for the Abu Dhabi Investment Council headquarters, the 753,000-square-foot, 29-storey Al Bahr Towers, the company said.

In his new position, Caller will have specific responsibility for overseeing and directing all aspects of FM operations within Abu Dhabi and Al Ain, while identifying new business opportunities within existing and new market sectors, the company said.

“Farnek has grown its presence in the capital considerably in recent years,” Caller said. “A raft of contract wins in facilities management and security has ensured our footprint has increased significantly. I look forward to utilising the experience garnered from other prestigious projects I’ve managed in Abu Dhabi and implementing that to the benefit of existing and future clients.”

A certified member of the Institute of Workplace and Facilities Management (IWFM), Caller has an MBA in Executive Facilities Management from Sheffield Hallam University, the company said.

Osama Abdel Hay will utilise over 15 years of experience to support Farnek’s growth in the capital, the company said. He joins after successfully leading a team of FM professionals at Dubai Mall, before which he managed all soft services for Abu Dhabi Airports Company (ADAC), including Abu Dhabi International Airport, the second-largest airport in the UAE, the company added.

Oberlin said: “Osama is passionate about enhancing the customer experience through soft services, a trait that will be invaluable to our customers in Abu Dhabi. He has garnered a wealth of knowledge relating to operational planning and FM soft services during his time at organisations including Emaar and ADAC, which will now be implemented to our operations in the capital.”

Hay has a BA in Business Administration from Abu Dhabi University as well as a host of industry-specific qualifications, including the British Institute of Cleaning Science (BICS) and Project Management Professional (PMP) accreditation, the company said.

#HVAC #HVACR #MEP #facilitiesmanagement #FM #sustainabledevelopment #sustainability #buildingperformance