DEWA reports world’s lowest electricity customer minutes lost at 49 seconds annually

DUBAI, UAE, 29 April 2026: H.E.Saeed Mohammed Al Tayer,Managing Director and CEO of DEWA, announced that the organisation had recorded the world’s lowest electricity customer minutes lost (CML), at 0.82 minutes, or approximately 49 seconds, per year. Making the announcement through an April 29 Press Release, DEWA said the achievement surpassed its previous record of 0.94 minutes in 2024, representing an improvement of around 13%.

H.E. Al Tayer said: “We work in line with the vision and directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to provide the best electricity and water infrastructure in the world. We utilise the latest technologies of the Fourth Industrial Revolution, particularly artificial intelligence, which we are fully integrating into DEWA’s strategies and operations. The smart grid is a fundamental pillar of DEWA’s strategy to deliver services according to the highest standards of availability, reliability and efficiency. This supports the Dubai 2040 Urban Master Plan and the Dubai Economic Agenda (D33), which seek to consolidate Dubai’s position among the top three global cities.”

H.E. Al Tayer said the Smart Grid, implemented with investments of AED 7 billion up to 2035, provided advanced features to enhance transmission and distribution efficiency, reduce outages, minimise losses and improve electrical load management. He added that one of the key programmes – the Automatic Smart Grid Restoration System – was the first of its kind in the Middle East and North Africa, enabling remote, round-the-clock control and monitoring through centralised systems that automatically located and isolated faults and restored service.

DEWA said it had reduced customer minutes lost in Dubai from 6.88 minutes per year in 2012 to 0.82 minutes in 2025, significantly below the average of approximately 15 minutes recorded by leading utility companies in the European Union. The company added that the result underlined its global leadership in adopting innovation to deliver services according to high reliability standards.