Also launches region’s first e-service, including iPhone applications

In what it claims to be the first-of-its-kind governmental initiative, Dubai Electricity and Water Authority (DEWA) announced launching a Key Account Management section, which includes a VIP customers’ unit. According to DEWA, the new section aims to strengthen its strategic partnerships with its major stakeholders through the allocation of dedicated account managers. This, says DEWA, will speed up processes, facilitate completion of transactions, and in general, provide quality service, while keeping pace with the development of Dubai and serving all its residents.

On the occasion of the launch, Saeed Mohammed Al Tayer, MD and CEO of DEWA, said: “DEWA continues its development at a steady pace, and moves ahead with the implementation of vital projects to achieve the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, in implementing Dubai Government’s strategy, aiming at promoting sustainable development and consolidating the position of Dubai as a worldwide financial, business and tourism hub.” He further added, “We visited our main customers to enquire on their needs and involve them in our continuing development plans, as well as facilitating the procedures and benefiting from their proposals and to meet their expectations. We also identified their expansion plans and future projects and the ways to secure their needs.”

The announcement added that the visits would be complemented by visits to quasi-governmental institutions, major developers, educational facilities, hospitals, shopping centres and other vital facilities.

DEWA has reportedly extended its customer service network of offices throughout Dubai, with a view to reach the largest number of customers and facilitate access to services provided. The press release further revealed that DEWA had opened a Customer Care Centre at the headquarters of the General Directorate of Residency and Foreigners Affairs (DNRD), in addition to two centres at Dubai Municipality’s new Community Services building in Al Twar and another one in Umm Suqeim. These centres, claimed DEWA, would enable its customers to pay their electricity and water bills, to register new customers, pay and receive refund deposits, get meter examination requests and clearance certificates and other services provided by the customer service offices.

According to DEWA, it will also open two new centres in the Gardens (Discovery Gardens) and in DEWA’s new building in Jebel Ali industrial area, while it already has seven independent centres across Dubai – Headquarters, Al Hudaiba, Al Wasl, Umm Ramool, Burj Nahar, Eyal Nasser and Al Reef Mall.

DEWA also announced the launch of its region’s first e-service, including iPhone applications, targeting what it claimed to be a large segment of customers, who could take advantage of the services. These applications include providing services, such as GPS to locate customer centres, information pertaining to the offices, telephone numbers and working hours, and the ability to save and send data in “Business Card” format. The applications will allow customers to communicate with DEWA through e-mails or by visiting DEWA’s website, DEWA claimed.