Prabhu Ramachandran

DUBAI, UAE, 22 July 2020: Cloud-based property operations and maintenance platform provider, Facilio said that UAE-based FM service provider, Quality Group, a sister entity of multi-venture enterprise, Gate Holdings, is using its O&M platform to automate maintenance, engage with tenants in real-time and strengthen its service quality for clients.

Occupants are increasingly demanding better-maintained facilities and instant service resolutions as opposed to the conventional priorities of good aesthetics and pricing, Facilio said. New FM business models are, therefore, focused on resolving inefficiencies in day-to-day operations while taking a proactive approach to identifying friction points, even before end-users feel the impact. Recognising the demand and opportunity for value-added facility services, Quality Group, which has over 1,500 units under its management, has realigned its focus towards leveraging a digital strategy that has helped the company streamline routines, minimise compliance risk and gain real-time operations insights – something conventional CAFM and ERP solutions were incapable of supporting, Facilio said.

Prabhu Ramachandran

“Our vision is to deliver and scale a truly agile FM services business that puts customers’ needs first,” said Sumith Sukumaran, Operations Manager, Quality Group. “From our experience of using multiple clunky and bloated CAFM, we knew we needed an adaptable solution that enhances our business operations and seamlessly fits the way we operate, rather than the other way around. Facilio’s comprehensive, integrated solution suite is perfect for our current and future needs. With the Facilio platform, we can consolidate maintenance routines, tenants requests and workforce KPIs, and help our stakeholders make data-led operational decisions to deliver continuous value to our customers across UAE.”

Progressive FMs, Facilio said, are realising the benefits of technology partners to create end-user value, with agile operations becoming even more significant, in light of the recent crisis. “Modern FM leaders need data-driven decision-making as well as portfolio-wide visibility to drive efficiency,” said Prabhu Ramachandran, Founder and CEO, Facilio. “We built Facilio as a flexible platform to enable a suite of cloud-native apps and seamless mobility. This also ensures a fast implementation cycle, something that can be especially useful when you need agile responsiveness during turbulent times. We are very happy that our platform implementation has enabled the Quality Group to rapidly realize benefits and meet their benchmarks for frictionless customer experience.”