DUBAI, UAE, 18 May 2022: Emirates Central Cooling Systems Corporation (Empower) reported recording a remarkable growth of 21% in electronic transactions performed by its individual and corporate customers during the first four months of 2022, compared to the same period of last year. Making the announcement through a Press release, Empower said the significant increase in electronic transactions reflects the company’s continued success in recording higher growth rates up to the end of the year, exceeding the 44.5% growth recorded between 2020 and 2021.

Ahmad Bin Shafar

Ahmad bin Shafar, CEO, Empower, said: The automation process of our operations, including customers; applications to obtain our services, is driven by the company’s constant endeavor to simplify the procedures for obtaining the service in a way that ensure easy access to high quality district cooling services and customer happiness. The transformation to digital channels also aims at saving customers time and effort to achieve the goals of the national strategies and keeping pace with the technological developments that Dubai witnesses.

Bin Shafar stressed Empower’s commitment to actively contribute to the implementation of the ‘Dubai Paperless Strategy’ through several practices and measures, including increasing e-payment channels. In order to smoothen the completion of various transactions and achieve absolute satisfaction for our customers, we are always keen to provide easy and quality services that are consistent with the goals of national strategies, Bin Shafar said.

Empower said it provides various services through its website, including online reviewing and payment of bills, obtaining electronic receipts upon payment, making final settlement, paying all dues and obtaining clearance certificates. Those services, it said, can be obtained hassle-free, while keeping customers updated on the status of the application until they receive the final bill and clearance certificate. The company said it also provides
options to complete the payments through mobile phone Applications, including ‘Dubai Now’ app and UAE Central Bank’s Payment Gateway System, in addition to the e-services provided by its strategic partners, including banks and financial institutions such as Emirates NBD Bank, Al Ansari Exchange and Abu Dhabi Commercial Bank.