Empower introduces advanced and unified billing system targeting better customer servicing standards  

Empower CEO H.E. Ahmad Bin Shafar

Dubai, UAE: Aimed at enhancing the level of service, Empower has announced launching a unified billing system that caters to the needs of its customers, which include billing issuance, settlements, complaints management, registration of transactions and many other communications, through a central data base. Every customer has a unique account number to get Empower’s services, including consumption reports, monthly bills and payments, which will save time and efforts, and increase accuracy and speediness, said the announcement.

The District Cooling company said that it is targeting a wide range of residential and commercial units, where the new billing system addresses these segments of the company’s customers as well as those of Palm District Cooling. Empower has urged its customer base of more than 55,000 to update their data to get speedy and quality services.

Calling the initiative a “great milestone” in the company’s history, H.E. Ahmad Bin Shafar, CEO of Empower, said, “Our team has achieved tremendous success in deploying a unified billing system that is capable to meet the customer service requirements of both Empower and Palm District Cooling.”

Bin Shafar said that the company had undergone a range of amendments on its customer servicing systems, following the merger of Empower and Palm District Cooling bills as well as client servicing. He also mentioned that the customers have been notified about the changes in their account numbers, data pertaining to their addresses and other relevant information.

Bin Shafar added: “We always strive to enhance the efficiency of our services. The deployment of a unified billing system is part of our drive to ease up procedures. We, at Empower, continuously work on innovations on all fronts to ensure client satisfaction and happiness.”