DUBAI, UAE, 23 June 2022: Emirates District Cooling Company (EMICOOL), a joint venture between Dubai Investments and Actis, has announced that it will implement Oracle Utilities Customer Cloud Service to prioritise the growing needs of its customers with improved billing and metering solutions and to enhance energy efficiency across verticals.

Making the announcement through a Press release, Emicool said the initiative, in line with the company’s digital transformation programmes, aims to enhance core business processes that drive operational efficiency and upscale customer service. Oracle Utilities Customer Cloud Service delivers utility meter-to-cash solutions with the scale, agility, security and simplicity of Oracle Cloud Infrastructure (OCI), Emicool pointed out. Requiring minimal customisations, the solution provides a user-friendly reporting module based on real-time data and supports easy integration between modules and third-party applications, Emicool further said.

Dr Adib Moubadder

“Emicool’s ongoing digital transformation programs are focused to embrace unified integrated solutions that are fit-for-purpose and the best-in-class, successfully meeting the company’s business, operational and financial needs,” said Dr Adib Moubadder, CEO, Emicool. “Using Oracle Utilities Customer Cloud Service, we have ensured the clients’ migration to a dynamic solution that facilitates smooth business operations and business model augmentations. By prioritizing customer needs, we are actively looking forward to the migration, reiterating the Company’s strategic steps towards transforming the District Cooling industry services.”

Emicool said its strategic approach to upgrading customer transactions to digital modes is among its top priorities as a company. Computer Network Systems (CNS) is the official partner and system integrator for Oracle in Dubai, and the implementation of the cloud services by CNS will enhance the customer journey, facilitate energy consumption awareness, promote transparency and enhance demand and supply management, Emicool said.

Hatem Hariri, Managing Director, CNS Middle East, commenting on the partnership with Emicool, said: “It is always a privilege to work with a customer, such as Emicool, who has already placed significance on improving the customer journey. Applying our experience in innovative technologies and digital transformation across major enterprise corporate landscapes, the intelligent solutions we integrate will improve employee work efficiencies and give a unique customer experience.”

Emicool said it is progressing steadily towards its digital transformation and has already rolled out unique initiatives, like the first Unmanned Machinery Space (UMS) Plant, completed in 2020, which uses Artificial Intelligence SMART Systems.

As part of its sustained strategy to ensure customer satisfaction, Emicool said it is constantly evaluating a range of digitisation options, and the implementation of Oracle Utilities Customer Cloud Service is another step forward. As the system runs on OCI, Emicool said it is benefitting from automated patching, upgrades and security, freeing up valuable IT resources. Emicool said OCI provides it with tools to better leverage data and improve the customer experience and be more proactive in addressing issues to maintain the highest levels of service and satisfaction.

Nauman Afsar, Regional Vice President, MEA, Oracle Energy and Water, said: “Oracle Energy and Water is proud to support Emicool, the first utility company in the region to adopt Oracle Cloud. Oracle Utilities Customer Cloud Service delivers a SaaS meter-to-cash solution to streamline Emicool’s customer operations from the back to the front office, while minimizing time-consuming customizations. Oracle Cloud offers a unified environment, providing a flexible cloud infrastructure, powerful standards-based platform, and a comprehensive portfolio of business applications – all on a subscription basis that Emicool can consume as their business requires.”